VR Training for the Telecommunications Sector
Virtual reality or ‘VR’ training has disrupted the telecommunications industry massively by revolutionising sales techniques and increasing the quality of the average sales team. Virtual reality allows for personalisable, targeted sales training which can set you apart from the competition.
As innovators of the VR training world, Mentor Group provides a unique, world class service, which can be moulded to suit any telecommunications sales team.
What is VR training for the telecoms industry?
VR training uses virtual technology to build environments containing virtual customers who can challenge sales members on specific points, relevant to the telecoms industry. These virtual customers facilitate lifelike roleplay scenarios using artificial intelligence to provide a smooth, seamless experience for trainees, who can effectively practice sales techniques on the job, without risking losing customers.
In telecoms, these roleplay exercises would focus on promoting negotiation skills, specific product knowledge, and handling objections. These are three features of selling within telecoms which are highly important, and training focused here is likely to set your team ahead of the competition.
The role of virtual reality in telecommunications training
Virtual reality plays a vital role in telecommunications training. AI-powered systems which allow us to outline your entire sales process and target specific stages mean that your sales team will learn faster, and more effectively, than all of the competition.
However, the use of VR should not overshadow many other services we provide, our unique use of VR is what sets our training programs apart from the rest, but without many other systems in place, it would not be effective. For example, our sales performance assessments and sales velocity blueprint do not use virtual reality, but we need these systems to create a full and detailed blueprint of your sales funnel, ensuring we understand which parts of your sales process are working fluidly alongside each other, and which aren’t.
Particularly due to the ever-changing telecoms industry, we may need to make regular tweaks to the system, which we can do without disrupting the process as a whole.
Effectively, VR is a highly important component of the service we offer, but we also ensure care and time is put into the foundations which allow us to understand your team, industry, and ethos.
Telecommunication VR training services
VR telecoms sales training services with Mentor Group come in a few forms:
- Personalised Employee Training - Regardless of team size, our VR telecoms sales training services can be customised to the needs of every individual in your team.
On top of this, we aim to work alongside you to place your company values at the core of everything we do with you. Thanks to artificial intelligence, VR roleplay training can be adapted regularly to target weak points in your sales team, and boost revenue through increased sales success. - Sales Management Systems - Mentor Group’s flagship solution consists of sales management systems which will equip your sales team with the skills to be industry leaders.
Beginning with critical consultancy, our management systems aim to understand your sales team as a whole and as individuals, and pinpoint areas in which to improve in order to become telecoms sales leaders. After this, we deliver personalised and targeted VR training to implement those areas of improvement within your team.
Every service we provide, especially our VR training programs, is adaptable to match your core values and the telecommunications industry. This is largely due to our innovative use of AI, and the deep understanding of your organisation which we begin every training program with.
Key strategies for VR training with telecoms teams
A key strategy for telecoms VR training is scenario based learning. We will focus on negotiation skills and sales representatives’ problem solving abilities. This is because your telecoms sales team must be able to navigate through industry specific issues and work through customer objections to secure sales which result in content, and retained, customers.
VR or AR (augmented reality) can also be used for telecoms specific product demonstrations, such as telephone or text services. This facilitates a level of product knowledge and understanding which allows sales representatives to deliver higher quality solutions to your customers. Of course, these demonstrations can be regularly updated to keep up with industry trends, meaning your team will stay ahead of the game at all times. This should help you to become industry favourites, due to the consistent ability of your sales team to deliver a world-class solution to their problem.
Why invest in VR training for telecom teams?
Telecoms VR training with Mentor Group will transform your team into industry leaders. We aim to maintain your company values but tweak the areas which will result in the most improvement, aligning your whole sales team and implementing a sales process which leads to happy customers, and increased revenue.
