Telecoms Sales Training

 

 

Telecommunications is one of the largest industries worldwide. Your telecoms sales team is likely huge, and it can be difficult to ensure a consistent standard across this large team. 

Sales teams in this industry have to sell a vast array of products and services, which requires such a depth of knowledge. At Mentor Group, we understand these challenges, and we know how to turn your sales team into industry leaders. 

 

What is telecoms sales training?

Telecoms sales training is specifically designed training programs to equip telecoms sales teams with the necessary tools to become highly successful at closing deals as quickly and smoothly as possible, with a mind to ensure customer satisfaction. 

Our programs ensure not only that your team is up to date with the telecoms industry, but enable them also to maintain their knowledge base, continuing to grow and adapt to the changing industry. 

Salespeople in the telecommunications industry may be required to sell anything from mobile phones and sim cards, to internet data and video communications. No matter what your telecoms business specialises in, our training programs will see you an increase in revenue, and a long term improvement within your sales team. 

Telecoms sales training services

Telecoms sales training enables sales teams to sell a wide range of products and services, each with a more-than-satisfactory level of expertise and knowledge. Whether your business sells specific products, or an array of different items, we can help to streamline the sales process. Your sales team will understand in-depth the products or services you sell, as well as how to pitch their knowledge to customers in a way that will secure sales. 

Our sales training services will transform productivity and order value, as well as customer and employee retention. We do this by curating an environment of healthy competition, as well as teamwork and determination.

 

The different types of telecoms sales training

Telecoms sales training through Mentor Group takes a variety of forms based on the specific needs and trajectory of your business. Here is a breakdown of our services:

• Sales Performance Assessments - It is important to know the strengths of your sales team, and where things are going right, but we also need to identify areas that bottleneck performance and revenue growth. Our sales performance assessment can get you these answers.
  
  Our online questionnaire provides you with a holistic overview of your sales process, so that you, and we, know where to start.

• Sales Velocity Blueprints - Our sales velocity blueprint provides a fully detailed plan of your sales process. This allows you to see whether all aspects of the process are working in unison with each other, and identify which areas may need some work.
  
  In telecommunications, your blueprint likely begins with an understanding of the specific products and/or services you sell, then lots of focus will be on nurturing the lead, and ensuring the customer gets the perfect solution.

• Sales Management Systems - Our sales management flagship solution which will run through the entire process of your telecoms sales with the goal to solve your sales problems and turn your process into a smooth but effective one.
  
  This solution will leave you with industry specific, telecoms targeted sales training which will turn your team into industry leading salespeople.

• Sales Performance Coaching - Our telecoms sales performance coaching process has been expertly designed to suit the needs of your sales team. Whilst we will always tailor our services to your business and your specific needs, telecoms sales often provide long term solutions and are high value investments for customers. This places even more importance on meeting the needs of your customer to maximise retention and satisfaction.
  
  This is why we prioritise coaching your sales teams to have the communication skills and industry knowledge to understand the customer needs, then quickly provide the perfect solution.

• Sales Customer Insights - Alongside Cognis Consulting, we have revolutionised customer insights in a way never seen before. Telecoms has such a large number of high-end products and solutions, so in such a huge market, how are you supposed to know what your customers really want?
  
  Well, Cognis Consulting has allowed us to provide all of our clients with customer insights which would otherwise be unavailable across all fields, including telecoms. This means that we can use this data to devise a highly successful, revenue boosting sales strategy for your business.

If you think any of these services would benefit your business, or for more information, contact our team today.

 

Challenges in the telecoms sales industry

The telecoms sales industry comes with its own unique challenges and roadblocks. Mentor Group has an expert understanding of these challenges and we can provide your business with bespoke sales training solutions to overcome them. 

One major challenge in the telecoms sales industry is high turnover of customers. In this industry, customers are quick to switch providers for a better deal; deals which are constantly being offered. 

Another issue is that many tech products are primarily commodities, as opposed to necessities. What this means is that often, customers make their decisions based on price alone. It takes a skilled salesperson to undo this and upsell products which customers already see as surplus to requirements. 

Finally, the telecoms, and specifically tech industry, sees almost constant evolutions. With new technology being introduced regularly, it takes a highly-skilled professional to keep up, and an even more skilled one to remain knowledgeable about everything new. 

 

The benefits of sales training for the telecoms industry

 

When tackling the issue of customers looking for the cheapest available option, for example, it is important that your sales team is well trained in looking to drive value-based solutions. This often means that sales training will show your sales team how to emphasise the importance of unique features, or upsell bundles, to obtain maximum value out of customers.

Mentor Group’s sales telecoms training programs are designed to help your team keep up with the constantly changing industry. Active learning is actually a rarer skill than many think in the sales world, and our aim is for your sales team to automatically keep up-to-date in the long term, making you industry leaders moving forward. 

For more information about how Mentor Group will revolutionise your sales process, contact us today.