Sales Training Research

Sales Enablement Platforms vs Tailored Enablement

Written by Mentor Group | Jan 29, 2026 11:00:00 AM

If you’re searching for the “best” sales enablement for a B2B company, you’ll quickly run into a familiar fork in the road:

  • Do we buy a platform and standardise?
  • Do we invest in training and expect behaviours to change?
  • Or do we tailor enablement to the way our teams sell today?

The right answer is rarely “either/or”. For most B2B organisations, the best results come from a blended enablement mix — with clarity on what each component is responsible for.

This guide helps you choose the right mix (platform-led, training-led, tailored enablement-led), avoid the most common adoption traps, and build an enablement approach that improves measurable pipeline outcomes.

 

What this article means by ‘platform’ and ‘tailored enablement’

Enablement can mean different things depending on who you ask. For clarity:

 

Enablement platforms

Technology that supports enablement at scale, typically including content management, guidance, training, playbooks, and analytics.

Training providers

Programmes and facilitation that develop skills, frameworks, and manager coaching capability.

Tailored enablement

A model that starts with your reality (ICP, buying journey, sales motion, constraints, and CRM workflow) and designs enablement to fit — so it’s adopted, reinforced, and measurably improves conversion, velocity, and forecast confidence.

 

The most common mistake: buying ‘scale’ before you have standards

Platforms and programmes scale what already exists.

If your stage definitions are vague, your next steps are inconsistent, and your close dates aren’t anchored to buyer commitments, a platform will scale inconsistency — faster.

The fastest path to “best enablement” is to establish the minimum standards that make pipeline truth possible: - Mutual, calendarised next steps - Evidence-based stage criteria - Close dates tied to buyer commitments - Consistent deal notes for coaching

Once those standards exist, platforms and training become dramatically more effective.

 

A practical decision framework: what problem are you actually solving?

Before you pick a vendor or programme, identify the dominant problem you need to solve.

 

Problem type 1: Access and scale

You need to organise content, reduce duplication, standardise onboarding, and improve visibility.

Best-fit enablement mix: - Platform-led (primary) - Tailored enablement (to align standards and workflow) - Training (targeted)

 

Problem type 2: Skill and execution

Your teams have knowledge, but deals stall because sellers and managers don’t execute consistently.

Best-fit enablement mix: - Training-led (primary) - Tailored enablement (to embed into workflow and coaching) - Platform (supporting)

 

Problem type 3: Adoption and workflow fit

You already have tools and training, but behaviour change isn’t sticking.

Best-fit enablement mix: - Tailored enablement-led (primary) - Platform (to scale what works) - Training (role-specific practice and reinforcement)

 

Problem type 4: Pipeline friction

Conversion drops, stage ageing rises, or late-stage slip is increasing.

Best-fit enablement mix: - Tailored enablement-led (diagnose the leak and design the fix) - Training (to practise the behaviour change) - Platform (to operationalise and reinforce)

 

How to evaluate enablement platforms (beyond feature checklists)

Platforms can be a strong investment — but only if they’re chosen and implemented with adoption in mind.

 

What to look for

  • Ease of finding the right thing at the right moment (not just a large library)
  • Guidance tied to decision moments (next steps, objections, stakeholder alignment)
  • Manager enablement (coaching workflows and prompts)
  • Simple analytics that lead to action (not vanity usage charts)

Adoption risks to watch

  • Content overload (more assets, less clarity)
  • Playbooks that don’t match how teams actually sell
  • Too many required fields and steps, creating admin

A platform works best when it supports an existing selling motion — not when it tries to replace it.

 

How to evaluate training providers (and avoid ‘training theatre’)

Training becomes “best” when it produces durable behaviour change.

 

What to look for

  • Role-based skills aligned to your sales motion (SDR/AE/AM, managers, pre-sales)
  • Practice built around real deals and real buyers
  • Reinforcement that managers can run weekly
  • A measurement plan tied to pipeline outcomes

Adoption risks to watch

  • Framework-first roll-outs that feel foreign to your teams
  • High energy in the workshop, low change in deals two weeks later
  • No integration into CRM workflow or pipeline cadence

If training is not reinforced in manager routines, it will fade — even if the content is excellent.

 

What tailored enablement adds (the layer that makes other investments work)

Tailored enablement is the adoption and impact engine.

It focuses on three things generic approaches often miss:

 

1) Fit to your buyer reality

It aligns enablement to: - Your ICP - Your buying journey (including governance steps like procurement, security, legal) - Your deal complexity and typical objections

 

2) Fit to your sales reality

It fits how teams actually work: - Your CRM configuration and data quality baseline - Your stage definitions and hand-offs - Your pipeline review cadence

 

3) Reinforcement that holds under pressure

It turns enablement into habits through: - Manager-led coaching prompts - Evidence checks in pipeline reviews - Standard deal note templates - Clear “definition of done” for stages and next steps

 

The ‘best mix’ examples (what good can look like)

Here are practical examples of how B2B companies often combine components.

 

Example A: Scaling enablement in a growing mid-market team

  • Platform to organise core assets and onboarding
  • Tailored enablement to define stage evidence and next-step standards
  • Training for discovery, stakeholder alignment, and commercial readiness

Outcome focus: - Improved conversion in early-to-mid transitions - Reduced stage ageing

 

Example B: Enterprise team with complex governance steps

  • Tailored enablement to map the real buying journey (procurement, security, legal)
  • Training to rehearse stakeholder mapping, mutual plans, and negotiation behaviours
  • Platform to operationalise the packs, playbooks, and coaching prompts

Outcome focus: - Reduced late-stage slip - Improved win rate in complex deals

 

Example C: Organisation with tools and training but poor adoption

  • Tailored enablement to identify where the workflow breaks (and why)
  • Manager enablement to embed weekly reinforcement
  • Platform rationalisation (simplify and focus) rather than adding more

Outcome focus: - Increased adoption of the few behaviours that move deals - Improved forecast confidence

The shortlist questions that reveal best fit

Use these questions in your selection process.

 

For platforms

  • What behaviour will this platform make easier to execute weekly?
  • Which decision moments will it support (next steps, objections, commercial readiness)?
  • How will managers use it in pipeline reviews and coaching?

For training

  • What will sellers do differently in active deals within 7 days?
  • What will managers coach weekly to reinforce it?
  • How will we measure impact in pipeline terms (conversion, stage age, slip)?

For tailored enablement

  • How will you diagnose our specific pipeline friction and constraints?
  • How will you co-create standards that fit our motion (not replace it)?
  • How will you embed reinforcement so the change survives quarter-end?

Where Mentor Group fits: “your way, not our way”

Mentor Group’s approach is designed for organisations that want enablement to be adopted — and to move pipeline outcomes.

Rather than importing a rigid methodology, Mentor Group starts with your reality: - Where pipeline is stalling, slipping, or inflating - Which behaviours and standards will change outcomes fastest - How to embed those behaviours into CRM workflow and manager cadence

This is the “your way, not our way” layer that helps platforms and training deliver measurable value.

 

Link back to the pillar guide

For the broader view of what “best” sales enablement looks like in B2B — and how to compare traditional big hitters with tailored enablement — read the pillar blog here: https://www.mentorgroup.com/sales-training-insights/best-sales-enablement-for-b2b-companies

 

Summary FAQ

Is a sales enablement platform enough to improve performance? A platform can scale content and guidance, but it won’t create behaviour change on its own. You still need standards (stages, next steps, evidence) and reinforcement through manager cadence.

When should a B2B company choose tailored enablement? When adoption is low, your sales motion is complex, or pipeline issues persist despite tools and training. Tailored enablement aligns enablement to your ICP, workflow, and real buying friction.

What’s the best enablement mix for most B2B organisations? A blended model: platforms for scale, training for skills, and tailored enablement to ensure fit, adoption, and reinforcement.

How do we measure enablement success? Measure pipeline outcomes: conversion at key transitions, reduced stage ageing, reduced close-date slip, improved win rate, and improved forecast confidence.

How do we avoid ‘training theatre’? Ensure training is tied to real deals, reinforced weekly by managers, and embedded into workflow (CRM notes, pipeline reviews, evidence checks).

What does “your way, not our way” mean in enablement? It means starting with how your teams sell today, diagnosing your specific pipeline friction, and designing enablement that fits your motion — so adoption is high and impact is measurable.